In the unlikely event you may realize that some of your goods are damaged or missing, or if you feel that you have been overcharged or charged for services that you didn’t receive prior, during or after services were completed, all customers fully understand that they must initially give the service provider (Moving Company) the first right to fully investigate and respond in writing with a resolution to their issues.

To start your claim/complaint process, please fill up the claim form. and register your claim information. Please have your full name as it appears on the bill of lading (Contract), the legal name of your service provider (Moving Company). your order number or move confirmation number, an email address, and a valid phone number where we can contact you.

Upon receiving your information online, a Claim Acknowledgment Confirmation Notice will be sent to you via email, confirming that your claim/complaint has been received and entered into our electronic system. Note: Please make sure to check your junk or spam folders for our email confirmation. If you need to contact us via phone, feel free to call us at (800) 513-6060 – Mon-Fri 9 AM-5 PM; Eastern Standard Time.

Click HERE for further detail about claims procedures.